ClassBet Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy describes how ClassBet ("the Platform", "we", "us", "our") collects, uses, stores and protects the personal information of players who register and interact with the ClassBet website and related services. It applies to all players accessing ClassBet from Pakistan and covers all activity on the platform, including account registration, deposits and withdrawals in PKR, gameplay, customer support interactions and promotional communications.

ClassBet is committed to handling your personal information with transparency and care. We understand that for players in Pakistan, trust in a digital platform starts with knowing that your data is in safe hands. This policy is written in plain English so you can understand exactly what you are agreeing to — not buried in legal language that nobody actually reads.

By creating an account on ClassBet, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not register an account or continue using the platform.

2 Data We Collect

ClassBet collects personal data at two stages: when you register an account, and on an ongoing basis as you use the platform. We only collect information that is genuinely necessary for the operation of your account and the delivery of our services.

Information collected at registration:

• Full name — as it appears on your CNIC or official identity document
• Date of birth — to verify that you meet the minimum age requirement of 18 years
• Contact number — a valid Pakistani mobile number, used for account verification and support communications
• Email address — used for account notifications, password recovery and promotional communications (if opted in)
• Payment method details — the mobile wallet or bank account number you register for deposits and withdrawals in PKR
• CNIC number — collected during the identity verification process, which may be triggered before your first withdrawal

Information collected during platform use:

• Transaction history — records of all deposits, withdrawals and bonus credits associated with your account
• Gameplay data — game titles played, bet sizes, session durations and win/loss records, used for account security and responsible gaming monitoring
• Device and browser information — IP address, device type, operating system and browser version, collected automatically for security and fraud prevention purposes
• Customer support communications — records of all chat, email or other support interactions, retained for dispute resolution and quality assurance
• Cookies and session data — see Section 5 for full details of cookie usage on ClassBet

3 How We Use Your Data

Every piece of data ClassBet collects has a specific, defined purpose. The table below outlines the primary uses of your personal information on the platform:

ClassBet does not use your personal data to build advertising profiles, does not pass it to marketing agencies, and does not use automated profiling to make decisions about your account access without human review. Any automated system flag on your account — for example a fraud detection alert — is reviewed by a member of the ClassBet team before any account action is taken.

4 Payment Data and PKR Transactions

Because ClassBet handles real-money transactions in PKR through JazzCash, Easypaisa, Raast, bank transfers and mobile wallets, payment data is treated with additional layers of security compared to other categories of personal information.

• Tokenisation: Where possible, ClassBet uses tokenised payment references rather than storing full payment credentials on its own servers. This means that even if ClassBet's systems were compromised, an attacker would not find usable payment account numbers in the database.
• Third-party processors: Deposits and withdrawals are processed through your chosen payment provider (JazzCash, Easypaisa, Raast or bank). ClassBet transmits only the data required to complete your specific transaction — your registered account number and transaction amount. Your full payment provider credentials are never visible to ClassBet staff.
• Transaction records: A record of each deposit and withdrawal is retained in your ClassBet account history. This record shows the amount, date, payment method type and transaction status. Full payment account numbers are masked in this display.
• Withdrawal verification: Before processing a first withdrawal or a withdrawal above a certain threshold, ClassBet may request identity verification to confirm the payment method is registered in your own name. This protects against unauthorised withdrawals from your account.

5 Cookies and Tracking

ClassBet uses cookies and similar session technologies on its website to ensure the platform works correctly, to keep you logged in securely during a session, and to understand how players navigate the site so we can improve the experience.

• Essential cookies: Required for the platform to function. These include your session authentication token and preferences such as language and currency display. You cannot opt out of essential cookies without logging out of the platform entirely.
• Analytics cookies: Used to understand aggregate player behaviour on the platform — which pages are visited most, where players exit, and how long sessions last. This data is anonymised and used purely for platform improvement. It is not linked to your individual identity.
• Security cookies: Help ClassBet detect and prevent suspicious activity such as multiple failed login attempts, session hijacking attempts or bots accessing the platform.
• Marketing cookies: ClassBet may use cookies to understand which promotional offers generated registrations or deposits. This data is used to improve the relevance of promotions shown to you on-platform. ClassBet does not use third-party advertising cookies to track you across other websites.

You can manage cookie preferences through your browser settings. Disabling cookies other than essential ones will not prevent you from using ClassBet but may affect certain features such as remembered preferences and smooth session continuation after page refreshes.

6 Data Sharing and Third Parties

ClassBet does not sell your personal data. The limited circumstances under which your data may be shared with third parties are as follows:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction-specific data required to process your deposit or withdrawal. Each of these providers operates under their own privacy policy and data security standards.
• Identity verification services: If ClassBet uses a third-party KYC (Know Your Customer) verification partner to process your CNIC check, only the data necessary for the verification is shared — your name, DOB and CNIC number. The result of the check is returned to ClassBet as a pass/fail status.
• Game studios: Third-party game providers whose titles appear on ClassBet may receive anonymised session data (e.g. game round IDs) for dispute resolution purposes. No personally identifiable information is shared with game studios.
• Legal and regulatory requirements: In the event that ClassBet is required by law or a legitimate legal process to disclose player data, we will comply with that requirement. We will, where permitted, notify the affected player before doing so.
• Fraud prevention: In cases of suspected fraud, money laundering or account abuse, ClassBet may share relevant account data with fraud prevention bodies or financial intelligence units as required.

7 Data Retention

ClassBet retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different categories of data are as follows:

• Account information (name, DOB, contact details): Retained for the duration of your active account plus a minimum of five years after account closure, in line with standard financial record-keeping obligations.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five years after each transaction date. These records may be required for dispute resolution or financial compliance purposes.
• KYC and identity documents: Copies of CNIC or other verification documents are retained for a minimum of five years after submission. After this period, document copies are securely deleted.
• Gameplay data: Session and gameplay logs are retained for 12 months for active accounts and for 24 months after account closure. Older anonymised gameplay data may be retained indefinitely for platform analytics and game audit purposes.
• Support communications: Chat and email support records are retained for 24 months from the date of each interaction.
• Marketing preferences: Records of your marketing opt-in or opt-out status are retained for the lifetime of your account to ensure your preferences are honoured consistently.

When data reaches the end of its retention period, it is either securely deleted from ClassBet's systems or anonymised so that it can no longer be linked to your identity.

8 Your Privacy Rights

As a ClassBet player, you have the following rights regarding your personal data. To exercise any of these rights, contact ClassBet support with your registered username and a clear description of your request.

9 Data Security Measures

ClassBet implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss or alteration. While no system can guarantee absolute security, the measures in place represent a serious and ongoing commitment to player data protection.

• SSL/TLS encryption: All data transmitted between your device and ClassBet's servers is encrypted using SSL/TLS protocols. Look for the padlock icon in your browser's address bar when using the platform — this confirms an active encrypted connection.
• Access controls: Only authorised ClassBet staff who need access to player data to perform their job function are granted that access. Access rights are reviewed regularly and revoked immediately when a staff member changes role or leaves the organisation.
• Two-factor authentication: ClassBet supports two-factor authentication (2FA) for player accounts. Enabling 2FA is strongly recommended to protect your account from unauthorised login attempts.
• Intrusion monitoring: ClassBet's systems are monitored continuously for unusual access patterns, login anomalies and other indicators of a potential security incident. Detected incidents are investigated immediately.
• Data breach notification: In the event of a confirmed data breach that poses a risk to your personal information, ClassBet will notify affected players as promptly as possible via their registered contact details, along with guidance on any steps they should take to protect themselves.

10 Children's Privacy

ClassBet is strictly an adults-only platform. No person under the age of 18 is permitted to register an account or use any service on the ClassBet platform. ClassBet does not knowingly collect personal data from individuals under 18 years of age.

If ClassBet discovers or is informed that a player account has been registered by a person under the age of 18, the account will be immediately closed, all funds will be returned to the originating payment method (less any amounts already wagered), and all associated personal data will be deleted from our systems as quickly as is technically possible.

Parents and guardians in Pakistan are responsible for monitoring their children's access to devices through which ClassBet can be accessed. If you believe a minor has registered an account on ClassBet, please contact support immediately with the account details so we can take action without delay.

11 Changes to This Privacy Policy

ClassBet reserves the right to update this Privacy Policy at any time. When significant changes are made, registered players will be notified via their registered contact number or email address. The updated policy will be published on this page with a revised "Last Updated" date at the top.

Continued use of the ClassBet platform after the effective date of a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you should stop using the platform and contact support to request account closure.

We recommend bookmarking this page and checking it periodically. Minor clarifications and corrections may be made without a formal notification, but any change that materially affects your privacy rights or how your data is used will always be accompanied by a player notification.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please reach out to the ClassBet support team. We take all privacy-related queries seriously and aim to respond within 24 to 48 hours.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day from within your logged-in ClassBet account dashboard

When contacting us regarding a privacy matter, please include your registered username and a clear description of your request or concern. For data access, correction or deletion requests, we may ask you to verify your identity before we process the request — this is to protect your data, not to create obstacles.

For related policies that also govern your use of ClassBet, please review the Terms and Conditions and the Responsible Gaming page.